About DilSe Omni Talks
About DilSe Omni Talks
About DilSe Omni Talks
Inspired by real experiences and bold ideas, DilSe Omni Talks explores how brands grow, adapt, and win in the omnichannel era.
DilSe Omni Talks is for founders, marketers, and brand builders who want to decode what omnichannel growth truly means today.
In every episode, we dive deep into how brands can grow in today’s ever-evolving omnichannel world, where technology, AI, data, and marketing intersect.
Omnichannel growth may sound simple, but in reality, it’s a complex ecosystem that connects sales, marketing, and customer experience, powered by the right tech, analytics, and AI behind the scenes.
This podcast aims to decode that complexity through honest, practical conversations with leaders who’ve built, scaled, and sustained impact across industries.
In a world where every brand is chasing Omnichannel growth, the rules are changing faster than ever. Paid marketing costs keep rising, AI is rewriting how people discover brands, and SEO, once considered traditional, is quietly becoming the backbone of both online and offline visibility.
Our very first episode features Amit Tiwari, one of India’s most trusted SEO voices, educator to 3L+ learners, and advisor to hundreds of brands, discussing the relevance of SEO in the age of AI and Omnichannel, covering everything from local SEO and AI-powered discovery to how businesses can optimize for the next wave of search.
This podcast aims to decode that complexity through honest, practical conversations with leaders who’ve built, scaled, and sustained impact across industries.
In a world where every brand is chasing Omnichannel growth, the rules are changing faster than ever. Paid marketing costs keep rising, AI is rewriting how people discover brands, and SEO, once considered traditional, is quietly becoming the backbone of both online and offline visibility.
Our very first episode features Amit Tiwari, one of India’s most trusted SEO voices, educator to 3L+ learners, and advisor to hundreds of brands, discussing the relevance of SEO in the age of AI and Omnichannel, covering everything from local SEO and AI-powered discovery to how businesses can optimize for the next wave of search.
In the 2nd episode, we explore the "inside game" of the footwear industry and the evolution of D2C branding.
Ganesh shares his journey of building a brand, focusing on data-driven customer experiences, the reality of founder-led marketing, and what it truly takes to scale a physical product in a digital-first world.
In the 2nd episode, we explore the "inside game" of the footwear industry and the evolution of D2C branding.
Ganesh shares his journey of building a brand, focusing on data-driven customer experiences, the reality of founder-led marketing, and what it truly takes to scale a physical product in a digital-first world.
In Episode 3, where we break down the mechanics of customer psychology with industry experts in loyalty and retention.
We move beyond basic points and discounts to decode how brands can build genuine, long-term loyalty. This conversation covers the frameworks needed to drive true Customer Lifetime Value (LTV), the role of emotional connection in a digital journey, and how to turn one-time buyers into lifelong brand advocates.
In Episode 3, where we break down the mechanics of customer psychology with industry experts in loyalty and retention.
We move beyond basic points and discounts to decode how brands can build genuine, long-term loyalty. This conversation covers the frameworks needed to drive true Customer Lifetime Value (LTV), the role of emotional connection in a digital journey, and how to turn one-time buyers into lifelong brand advocates.
In Episode 4, featuring Anand Jain, Co-founder of CleverTap and a global authority on user engagement and retention, he reveals the strategies and tech frameworks needed to build a sustainable, high-value customer base.
We discuss the shift from mindless acquisition to "Limitless LTV," exploring how data-led engagement can predict customer behavior and drive exponential growth in an omnichannel ecosystem.
In Episode 4, featuring Anand Jain, Co-founder of CleverTap and a global authority on user engagement and retention, he reveals the strategies and tech frameworks needed to build a sustainable, high-value customer base.
We discuss the shift from mindless acquisition to "Limitless LTV," exploring how data-led engagement can predict customer behavior and drive exponential growth in an omnichannel ecosystem.
In Episode 5, Abhijeet Singh, a seasoned growth leader who has scaled mobile-first strategies for top-tier brands helps us unpack the critical question every brand faces: Does your business actually need a mobile app?
Abhijeet breaks down the "when" and "how" of app investment, identifying the specific KPIs that define success and how an app should integrate into a seamless omnichannel journey rather than existing in a silo.
In Episode 5, Abhijeet Singh, a seasoned growth leader who has scaled mobile-first strategies for top-tier brands helps us unpack the critical question every brand faces: Does your business actually need a mobile app?
Abhijeet breaks down the "when" and "how" of app investment, identifying the specific KPIs that define success and how an app should integrate into a seamless omnichannel journey rather than existing in a silo.
In Episode 6, featuring K. Ganesh, a serial entrepreneur, promoter of BigBasket and Portea Medical, and one of India’s most successful venture builders, shares his playbook for building businesses at scale, mastering the shift from vanity metrics to real business health, and why staying "omnichannel" is the only way to survive the next wave of market disruption.
This episode is a masterclass in identifying disruptive trends before they become mainstream.
In Episode 6, featuring K. Ganesh, a serial entrepreneur, promoter of BigBasket and Portea Medical, and one of India’s most successful venture builders, shares his playbook for building businesses at scale, mastering the shift from vanity metrics to real business health, and why staying "omnichannel" is the only way to survive the next wave of market disruption.
This episode is a masterclass in identifying disruptive trends before they become mainstream.
DilSe Omni Talks is dedicated to the visionaries and builders shaping the next frontier of omnichannel.
Talks with Saurabh Agrawal
Behind the scenes
Behind the scenes
Behind the scenes
Latest Episodes
How are Drones Disrupting the Logistics | Ankit Kumar X Saurabh Agrawal | Dilse Omni Talks: E12
In this episode, Ankit, who is leading Skye Air Mobility tells about the transform logistics with efficient, reliable, and sustainable drone delivery networks.
Retail Store Tech & AI Strategy | Suren Gounder X Saurabh Agrawal | Dilse Omni Talks: EP11
In this episode, Suren breaks down how offline stores are evolving from gut-feel operations into data-driven businesses — and why the brands that embrace store tech today will be impossible to catch tomorrow.
Decoding Conversational Commerce | Sonakshi Nathani X Saurabh Agrawal | Dilse Omni Talks: EP10
In this episode, we explained how AI chatbots are evolving from simple support tools into revenue-driving infrastructure that is reshaping modern commerce.
Decoding Martech Playbook | Dr. Ashish Bajaj X Saurabh Agrawal | Dilse Omni Talks: EP9
This episode breaks down why Martech is no longer optional but essential for brands that want to move from fragmented campaigns to connected, data-driven growth.
Omnichannel Growth with Social Media | Sasha Chhetri X Saurabh Agrawal | Dilse Omni Talks: EP8
Saurabh sits down with Sasha, to unpack how social media actually drives real business outcomes when you stop chasing vanity metrics and start designing for omnichannel growth.
Legacy Brand's Omnichannel Transformation | Sridhar Balakrishnan X Saurabh Agrawal | DilSe Omni Talks: EP7
Saurabh sits down with Sridhar, Group CEO - Duroflex, to understand how a legacy brands can build omnichannel with patience and purpose.
Mastering Omnichannel Disruptions | K Ganesh X Saurabh Agrawal | DilSe Omni Talks: EP6
Saurabh sits down with K Ganesh, a serial entrepreneur, author, and one of India’s most respected startup builders, to unpack what really drives sustainable growth in modern businesses.
App Strategy for Omnichannel Brands | Abhijeet Singh X Saurabh Agrawal | DilSe Omni Talks: EP5
Saurabh and Abhijeet unpack when brands should actually invest in a mobile app, and why it’s not the right move for every category on day one.
Unlock Limitless Customer Lifetime Value | Anand Jain X Saurabh Agrawal | DilSe Omni Talks: EP4
Saurabh and Anand talk about resilience, first-principles thinking, and how AI-driven personalization is reshaping retention.
Does a Loyalty Program really drive Loyalty? | Mahadevann Iyerr X Saurabh Agrawal | DilSe Omni Talks: EP3
Saurabh and Maha talk about how loyalty programs don't create loyalty. Experience creates loyalty. Programs amplify it.
Decoding Omnichannel Marketing | Ganesh Balakrishnan x Saurabh Agrawal | DilSe Omni Talks: EP2
Saurabh and Ganesh decode modern marketing – blending data, retention, and omnichannel strategy to build human, memorable brand experiences.
Top 5 SEO Strategies for Omni Success with AI | Amit Tiwari x Saurabh Agrawal | DilSe Omni Talks: EP1
Discover how AI, data, and Omnichannel thinking are redefining SEO as the heartbeat of modern brands—online, offline, and everywhere in between.
Latest Episodes
Retail Store Tech & AI Strategy | Suren Gounder X Saurabh Agrawal | Dilse Omni Talks: EP11
In this episode, Suren breaks down how offline stores are evolving from gut-feel operations into data-driven businesses — and why the brands that embrace store tech today will be impossible to catch tomorrow.
Top 5 SEO Strategies for Omni Success with AI | Amit Tiwari x Saurabh Agrawal | DilSe Omni Talks: EP1
Discover how AI, data, and Omnichannel thinking are redefining SEO as the heartbeat of modern brands—online, offline, and everywhere in between.
Decoding Conversational Commerce | Sonakshi Nathani X Saurabh Agrawal | Dilse Omni Talks: EP10
In this episode, we explained how AI chatbots are evolving from simple support tools into revenue-driving infrastructure that is reshaping modern commerce.
Decoding Martech Playbook | Dr. Ashish Bajaj X Saurabh Agrawal | Dilse Omni Talks: EP9
This episode breaks down why Martech is no longer optional but essential for brands that want to move from fragmented campaigns to connected, data-driven growth.
Omnichannel Growth with Social Media | Sasha Chhetri X Saurabh Agrawal | Dilse Omni Talks: EP8
Saurabh sits down with Sasha, to unpack how social media actually drives real business outcomes when you stop chasing vanity metrics and start designing for omnichannel growth.
Legacy Brand's Omnichannel Transformation | Sridhar Balakrishnan X Saurabh Agrawal | DilSe Omni Talks: EP7
Saurabh sits down with Sridhar, Group CEO - Duroflex, to understand how a legacy brands can build omnichannel with patience and purpose.
Mastering Omnichannel Disruptions | K Ganesh X Saurabh Agrawal | DilSe Omni Talks: EP6
Saurabh sits down with K Ganesh, a serial entrepreneur, author, and one of India’s most respected startup builders, to unpack what really drives sustainable growth in modern businesses.
App Strategy for Omnichannel Brands | Abhijeet Singh X Saurabh Agrawal | DilSe Omni Talks: EP5
Saurabh and Abhijeet unpack when brands should actually invest in a mobile app, and why it’s not the right move for every category on day one.
Unlock Limitless Customer Lifetime Value | Anand Jain X Saurabh Agrawal | DilSe Omni Talks: EP4
Saurabh and Anand talk about resilience, first-principles thinking, and how AI-driven personalization is reshaping retention.
Does a Loyalty Program really drive Loyalty? | Mahadevann Iyerr X Saurabh Agrawal | DilSe Omni Talks: EP3
Saurabh and Maha talk about how loyalty programs don't create loyalty. Experience creates loyalty. Programs amplify it.
Decoding Omnichannel Marketing | Ganesh Balakrishnan x Saurabh Agrawal | DilSe Omni Talks: EP2
Saurabh and Ganesh decode modern marketing – blending data, retention, and omnichannel strategy to build human, memorable brand experiences.
How are Drones Disrupting the Logistics | Ankit Kumar X Saurabh Agrawal | Dilse Omni Talks: E12
In this episode, Ankit, who is leading Skye Air Mobility tells about the transform logistics with efficient, reliable, and sustainable drone delivery networks.
Latest Episodes
Top 5 SEO Strategies for Omni Success with AI | Amit Tiwari x Saurabh Agrawal | DilSe Omni Talks: EP1
Discover how AI, data, and Omnichannel thinking are redefining SEO as the heartbeat of modern brands—online, offline, and everywhere in between.
Retail Store Tech & AI Strategy | Suren Gounder X Saurabh Agrawal | Dilse Omni Talks: EP11
In this episode, Suren breaks down how offline stores are evolving from gut-feel operations into data-driven businesses — and why the brands that embrace store tech today will be impossible to catch tomorrow.
Decoding Conversational Commerce | Sonakshi Nathani X Saurabh Agrawal | Dilse Omni Talks: EP10
In this episode, we explained how AI chatbots are evolving from simple support tools into revenue-driving infrastructure that is reshaping modern commerce.
Decoding Martech Playbook | Dr. Ashish Bajaj X Saurabh Agrawal | Dilse Omni Talks: EP9
This episode breaks down why Martech is no longer optional but essential for brands that want to move from fragmented campaigns to connected, data-driven growth.
Omnichannel Growth with Social Media | Sasha Chhetri X Saurabh Agrawal | Dilse Omni Talks: EP8
Saurabh sits down with Sasha, to unpack how social media actually drives real business outcomes when you stop chasing vanity metrics and start designing for omnichannel growth.
Legacy Brand's Omnichannel Transformation | Sridhar Balakrishnan X Saurabh Agrawal | DilSe Omni Talks: EP7
Saurabh sits down with Sridhar, Group CEO - Duroflex, to understand how a legacy brands can build omnichannel with patience and purpose.
Mastering Omnichannel Disruptions | K Ganesh X Saurabh Agrawal | DilSe Omni Talks: EP6
Saurabh sits down with K Ganesh, a serial entrepreneur, author, and one of India’s most respected startup builders, to unpack what really drives sustainable growth in modern businesses.
App Strategy for Omnichannel Brands | Abhijeet Singh X Saurabh Agrawal | DilSe Omni Talks: EP5
Saurabh and Abhijeet unpack when brands should actually invest in a mobile app, and why it’s not the right move for every category on day one.
Unlock Limitless Customer Lifetime Value | Anand Jain X Saurabh Agrawal | DilSe Omni Talks: EP4
Saurabh and Anand talk about resilience, first-principles thinking, and how AI-driven personalization is reshaping retention.
Does a Loyalty Program really drive Loyalty? | Mahadevann Iyerr X Saurabh Agrawal | DilSe Omni Talks: EP3
Saurabh and Maha talk about how loyalty programs don't create loyalty. Experience creates loyalty. Programs amplify it.
Decoding Omnichannel Marketing | Ganesh Balakrishnan x Saurabh Agrawal | DilSe Omni Talks: EP2
Saurabh and Ganesh decode modern marketing – blending data, retention, and omnichannel strategy to build human, memorable brand experiences.
How are Drones Disrupting the Logistics | Ankit Kumar X Saurabh Agrawal | Dilse Omni Talks: E12
In this episode, Ankit, who is leading Skye Air Mobility tells about the transform logistics with efficient, reliable, and sustainable drone delivery networks.
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